Login screen

When I type my UU-ID on the login screen I get an error, what is wrong?
Your UU-ID must be registered in our system. If you are in a SIEF that is not yet activated in our system, you will not be able to enter the system.

When I try to login with my user name and pass word I get an error "account not activated".
When you created the account you received an e-mail with a link to activate your account. When you have not followed the link in the e-mail, you will not be able to access your account.

I did not receive an e-mail to activate my account.
Maybe you have mistyped your e-mail adress. Please try to create a new account (you will not be able to use the same login name).

Customer screen

I do not know my companies VAT number, what can I do?
You have to correctly fill in the VAT number as it is important for the invoice. If an invoice has to be reissued, because the data is not correct, we will charge a fee of 50 euro.

The invoice needs to go to a different address then the company address.
You can indicate different address for "Invoice to" and "Ship to" by clicking on the selection buttons on the screen.

SIEF's screen

I don't see the SIEF for which I would like to buy a Letter of Access.
If this is a SIEF that is not yet activated in our system, you will not be able to see it or select it.

Available LoA Screen

In the list I do not see the LoA I would like to purchase access to.
Only the LoA's indicated are for sale. If you need another type of LoA, please contact the consortium or the lead registrant.

The LoA price says: "To be determined". What does that mean?
This means that the consortium would first like to collect the number of SIEF members that would like to register and share in the costs. You can select the Letter of Access of your choise and indicate you would like to buy the Letter of Access. As soon as the price is determined by the lead registrant you will be invited back in the system to purchase it.

LoA screen

When I choose the LoA and the next screen opens, I cannot click on a purchase button.
This means that your company has already bought this Letter of Access. In the status screen you can see an overview of these purchases. It can also mean that your company already bought a Letter of Access for this SIEF, but for another tonnage band. A company can only buy one LoA.

Commitment screen

I have read the SIEF agreement, but I do not want to sign it (now). What can I do?
You can click on the cancel or no button and navigate with your browser buttons to the previous page.

Affiliate screen

I do not know the UU-ID's of my companies affiliates.
In this case you have to click the cancel button, look up the UU-ID's and come back in the system to enter them. If a sepatare Invoice and Letter of Access needs to be created the purchase price and Handling Fee will be charged again.

Shopping Basket screen

Why am I not able to enter my companies affiliates?
This option is only activated when it has been decided in the SIEF that each legal entity needs to pay separately.

If you have another question, please contact us at: LoA@reachcentrum.eu